Table of Contents

Chat solution

Free Live Chat Software

Join your website visitors in real-time to transform new leads, close more deals, and deliver better help to your buyers.

The path leads buyers to the right person on your team
Use chat automation to give fast responses to standard questions
Deliver real-time consumer help while on the go

Hire website visitors on their terms with live chat

Today’s buyers want details—and they want them directly. Use the live chat to automatically join chatters to the honorable people on your team, way customer queries to your services team, and pass leads to the deals team.

Smoothly customize your live chat widget to compare the look and sense of your brand, and create targeted welcome messages for various web pages or parts of your audience.

Automate active work with chatbots

Create it easier for your team to have unlimited, personalized conversations at scale. Infydots live chat tool is fully integrated with a chatbot builder that you can start using for free — no coding needed.

Smoothly create bots that support you to qualify leads, book appointments, delivering solutions to common questions, and more.

Provide your team with the context they require

Each chat discussion is automatically stored in a universal inbox on Infydots free CRM, providing your team with complete context and a clear view of every opportunity or customer interaction.

Reply to chats, take notes, send emails, make calls, plan follow-up chores, create support tickets, and more — all from the exchanges inbox.

Have chat discussions on the go

Out of the office? No problem. Use Infydots free Slack integration to get live chat notifications, respond instantly via Slack, or carry out discussions using the Infydots live chat mobile app.

Set chat office hours so site visitors know when you’re available to chat and set up email capture so you can follow up on any chat demands you missed.

Delight Visitors With Flash Help

Resolve issues faster using live chat support software.

Our live support software helps your operators get customers immediately. With live chat, operators can view what visitor is typing to reply faster and even communicate a chat to other members for a faster solution. Operators can use features, such as canned answers in live support software to offer real-time quality answers. You can also add self-help reports in the chat widget for instant help.

Engage Your Customers Proactively

Make product information & send personalized greetings to boost engagement with live chat software.

Improve user knowledge with our aggressive live chat software. Welcome guests with chat invitation pop-ups or customized operator salutations to increase engagement. Add information to inform website visitors regarding upcoming developments, features, and service updates using our live help chat for the website.

Organize Multiple Channels & Domains

Get all your chat and messaging transmissions in one place and avoid squandering time changing between apps. Respond to messages obtained through social media from within your Infydots Chat dashboard, and never skip a customer support demand again. Count live chat to your website or share it as a direct link with your customers. You can add live chat to your Android and iOS mobile apps using Chat SDK. Infydots Chat also plays well with your favorite CRM tool to provide operators have all the chat record and lead information stored in one place.

Provide instant help across all channels
Reply to chats from social media
Provide support via apps using Chat SDK
Combine with leading CRM systems

Close Sales Faster

Start conversations & identify new sales opportunities.

Install our online live chat answer to monitor guests on key pages to personalize their trip with your brand. Configure chat routing rules in pre-chat form to automatically join visitors to the right units. Store possibility guides to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat help software.

Monitor visitors on key pages
Set chat routing requirements
Capture visitor details with a pre-chat form
Store leads in your favorite CRM

Chatbots for 24/7 Automation

Easily build chatbots that grow leads & sales, book meetings & automate support

Chatbot to Automate Help

AI chatbot helps support operators 24×7 & concentrates tickets by 35%

Increase Sales & Information

Create human-like interactions that build experiences and restore.

Build ChatBots In Minutes

Make changes to the flow with completely no coding skills needed.

Delightful Reports & Analytics

Measure customer happiness, and operator performance, & recognize points before they occur.

Track endless chat data with access to in-depth information and analytics with our live chat customer service software. Using our client benefit platform, admins can access the supervisor dashboard to observe particular operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, answer time, and more. Incorporate Google Analytics with live chat software to observe the lead’s ideal data and website traffic.

Key supervisor dashboard
Monitor summary report
Track customer ratings
Check operator performance reports

50+ Powerful Integrations

Connect Infydots Chat software with your famous apps & meet your customer service goals

Infydots play seamlessly with others. Sync our customer service platform with your favorite tools and platforms. With 50+ integrations, we help you add our free live chat software to well-known eCommerce and CMS platforms to deliver instant support. Create a support bundle with our native apps like Infydots Knowledge Base, Infydots Help Desk, Infydots Survey Maker, and Infydots Training Maker to enhance the client service knowledge tenfold.

Create your support bundle
Update email marketing contact list
Add chat to your eCommerce platform
Offer instant help at the CMS platform

Add Live Chat to Your eCommerce Website

Infydots Chat blends seamlessly with famous eCommerce platforms

Build a powerful online presence with Shopify.
Combine with the numerous popular CMS website.
Get a deeper insight into your customer’s requirements.

A companion to the best live chat software

Companies should be wherever their customers are, especially when those customers need help. And in the past year, customers have flocked to messaging and live chat apps to request service.

Nearly a third of clients messaged a company for the first time in 2020—74 percent of whom speak they plan to continue. And that development is distributed across a type of channel. From 2020 to 2021, support ticket volume bounced

101 percent on WhatsApp
58 percent of Facebook Messenger and Twitter immediate messages
34 percent over SMS/text

In their time of condition, customers expect convenience, velocity, and personalization from support teams. Live chat software and messaging deliver all three. While this isn’t just a success for clients.

The asynchronous nature of messaging eases the pressure on service agents because clients can manage other things (like walking the dog or shopping) while they wait on an agent’s answer. This enables service teams to scale up and continue to provide great service—without a ballooning headcount.

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Information We Collect:

We will collect and process the following personal information about you:

Name
Email
Mobile

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Testimonials
Customer feedback collection
Support

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Analytics

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@infydots.com. We will respond to your request in accordance with applicable law.You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@infydots.com.Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Infydots Technologies, 206, The Platina, Dr Yagnik Rd, Opp. Jagnath Temple, Sardarnagar, Rajkot, email: info@infydots.com. We will address your concerns in accordance with applicable law.

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Chat Solution